Who We Are
The address of our website is www.clickconsultpharmacy.co.uk.
To understand how Click Consult Pharmacy ensures the protection of our visitors' privacy, we advise you to thoroughly review this privacy policy fully.
What Personal Data We Collect And Why We Collect It
Comments
In order to assist with spam detection, we don't just collect the information from the comments form, but also the IP address and browser user agent string of visitors who leave comments on the site.
A hash, which is an anonymized string derived from your email address, might be supplied to the Gravatar service in order to ascertain whether you are utilising the service. The privacy policy for the Gravatar service can be accessed at https://automattic.com/privacy/. Following the endorsement of your comment, your profile picture becomes publicly visible within context of the comment.
Media
Images that contain embedded location data (EXIF GPS) should be avoided when uploading to the website. Any location data captured by images on the website is downloadable and extractible by site visitors.
· We track and store your IP address in our system when you visit our website.
· Your name, delivery address, email address, date of birth, telephone number, general practitioner address, payment records, patient notes, consultation notes, and information regarding the medications you have ordered will be retained in cases where you voluntarily provide this information (e.g., by completing an online form to use our services).
The purpose(s) for which your personal information is used is as follows:
· In order to render our services to you, specifically medical consultations with regard to prescription medications.
· To provide you with information regarding our goods and services.
How your personal information is shared:
· When collaborating with other third parties for the provision of services.
· In conjunction with additional corporate entities housed alongside Click Consult Pharmacy.
Data Control and Protection
The data controller accountable for your personal data is Click Consult Pharmacy (operated by JP Pharmacy), located at 139 Camden High Street, London, NW1 7JR. For the purposes of this privacy policy, "Click Consult Pharmacy," "we," "us," or "our" shall refer to the organisation collectively as "Click Consult Pharmacy."
Patient Confidentiality
Due to the medical nature of certain parts of the data we gather, this information is handled with the highest level of confidentiality. Except as mandated or authorised by law, this information will never be revealed. With your explicit consent, we will refrain from using this information for marketing objectives.
Medical information, including consultation notes, order history, and patient records, may be gathered through the completion of online forms and medical questionnaires. Additionally, this information may be collected by us via secure messaging and telephone conversations.
This medical information and order history is maintained in the strictest confidence; therefore, only health professionals are granted access to it by our staff. Barring legal obligations, we refrain from divulging medical information without a patient's consent.
Unless you have explicitly authorised us to do so, we will refrain from sharing information regarding our products and services through the use of your medical data.
Information We Collect
In order to operate our website and provide our services, we gather and process the following information regarding you. The following information is volunteered by the user and will be utilised in highly specific manners.
The information that you provide when interacting with us via telephone, mail, email, or online information submission:
· The data submitted during the registration process for information via the website.
· The data submitted while completing medical questionnaires and forms on the Click Consult Pharmacy website (www.clickconsultpharmacy.com) encompasses information provided at the time of using the site, including consultations for treatments, material submission, and requests for additional services.
· The provided information may encompass personal details such as the user's name, address, email address, date of birth, gender, telephone number, the name and address of their general practitioner, any pertinent medical history and information, consultation notes, payment records, and information regarding previously purchased medications.
Use of Information
In order to facilitate service provision, the information gathered from you is utilised as follows:
· To facilitate the provision of our medical services to you.
· To facilitate our adherence to regulatory obligations.
· To establish contact with you in the event that an inquiry or issue arises regarding your order.
· To provide you with updates regarding modifications to our website, services, or products.
· For purpose of maintaining records.
· To monitor and evaluate user activity on our website.
· In order to process payments.
· With appropriate authorization, for marketing objectives.
· To provide the information that has been requested regarding our products or services.
· To provide you with information concerning additional products that pique your interest.
· Consenting to the use of your personal information by Click Consult Pharmacy and authorising them to contact you regarding unrelated products and services that we believe may be of interest to you.
· You may at any time revoke your consent from us to communicate with you for marketing objectives by sending an email to info@clickconsultpharmacy.com. With your prior consent, we may also utilise your medical information to provide you with specialised information regarding our products and services. These particulars would not be disclosed to third parties, nor would they be permitted to contact you regarding their products or services.
How Long We Retain Your Data
Any comment and its associated metadata are retained indefinitely upon submission. This enables us to automatically identify and authorise any subsequent comments, as opposed to storing them in a moderation queue.
The user profiles of registered users (if any) on our website also contain the personal information that they supply. Their personal information is accessible to all users at any time; however, they are unable to modify their username. Administrators of the website can also view and modify this data.
What Rights You Have Over Your Data
Users who have created an account or submitted comments on this website have the option to request an exported file containing all personal data that we hold about them (including any information that they have explicitly provided to us). Additionally, you have the option to request the deletion of any personal data that we may have on file for you. Data that we are required to retain for administrative, legal, or security reasons is not included in this. In order to meet our responsibilities to regulatory or similar bodies such e.g. General Pharmaceutical Council and the Department of Health and Social Care, we may be required to retain health-related personal information beyond the time period in which you no longer remain a customer.
We make every effort to guarantee that all foreseeable measures are implemented to safeguard and retain your personal information in accordance with this Privacy Policy.
Disclosing Your Information
As outlined above, we reserve the right to disclose your personal information to third parties under the following conditions, in accordance with this Privacy Policy:
· To facilitate the provision of our fundamental services, such as by sharing our address information with our suppliers and other third-party service providers.
· Should you grant consent for us to disclose the information to your general practitioner.
· In cases where you have provided consent for the disclosure of your data to external entities for the purpose of marketing.
· In the event that we are obligated or authorised by law to divulge your personal information, such as to regulatory bodies or national health service providers.
Furthermore, to reduce the risk of fraud, we may disclose your personal information to third parties in accordance with this Privacy Policy.
Your rights
In accordance with the General Data Protection Regulation (GDPR), the following rights apply to you as a data subject:
Request access to the personal information that we maintain about you (referred to as a "data subject access request" or DSAR for short). This allows you to obtain a copy of the personal information that we maintain or are processing in any other way.
Request that the personal information we maintain about you be updated. This empowers you to request the correction of any incomplete or inaccurate data that we may have about you. It will be necessary for us to validate the precision of the newly supplied data.
Request the erasure of any personal information we may have on file for you. This allows you to request the deletion or removal of personal data in cases where our continued processing of it is not warranted. Additionally, in cases where you have successfully exercised your right to object to processing (see below), we may have unlawfully processed your personal data, or we are obligated to erase your personal data to comply with local law, you may request that we delete or remove your personal data. Please be advised, nevertheless, that due to particular legal considerations, we might not consistently be able to grant your erasure request. If this is the case, you will be informed of the circumstances at the moment you submit your request.
You have the right to object to the processing of your personal data if we are relying on a legitimate interest (or the legitimate interest of a third party) and there is something about your specific situation that compels you to object to the processing on the grounds that it violates your fundamental rights and freedoms. Additionally, in cases where we process your personal data for direct marketing purposes, you have the right to object. There are circumstances in which we may establish that our legitimate and compelling reasons for processing your information take precedence over your rights and freedoms.
Request that the processing of your personal data be restricted. This allows you to request that we halt the processing of your personal data under the following circumstances: (a) if you require us to verify the accuracy of the data; (b) if our use of the data is unlawful but you do not want us to erase it; (c) if you require us to retain the data for the purpose of establishing, exercising, or defending legal claims even though we no longer require it; or (d) if you have objected to our use of your data but we need to verify whether we have legitimate interests that supersede your objection.
Request the transfer of your personal information to yourself or to an external entity. We will furnish your personal data in a structured, commonly used, machine-readable format to you or a third party of your choosing. It is important to mention that this right exclusively pertains to automated information regarding which we have executed a contract with you or for which you initially granted consent for our use.
Where consent is required for the processing of your personal data, you may withdraw your consent at any time. Nevertheless, the lawfulness of any processing conducted prior to your withdrawal of consent will remain unaffected. The withdrawal of consent may result in the unavailability of specific products or services from our end. If this is the case, we shall notify you at the moment you revoke your consent.
Third Party Links
This website may contain hyperlinks to external entities on occasion. The presence of these links does not imply that we endorse the site's privacy policy; rather, you should consistently consult their privacy policy prior to disclosing any personal information.
Use of Cookies
"Cookies" are snippets of code that are downloaded to the user's hard drive by a website in order to store and potentially monitor personal information. Cookies are widely used and do not cause damage to your system; they merely collect or store information. They facilitate the correct operation of our website for you.
As part of our audit trail process, we may collect information about your computer, including, where available, your IP address, operating system, and browser type, for system administration. While the majority of web browsers accept cookies by default, you can alter your browser to prevent this if you so decide on. You are not required to allow cookies, and you can disable them by adjusting the settings of your browser; for instructions on how to do so, please visit www.allaboutcookies.org. However, you might not have complete access to our website.
Because they are unique to the server that generated them and are therefore inaccessible to other servers, cookies cannot be utilised to monitor your online activities. While cookies may be utilised to store information that could potentially identify a user's computer, they do not facilitate the personal identification of users, nor do they store sensitive data such as passwords or credit card information.
Cookies are utilised for a specific session on our website. These are cleared at the end of your visit to our website and are utilised only during that time. They maintain a log of the items you add to an online purchasing basket or your prescription list as you navigate between pages. Moreover, they contribute to security.
Additionally, our website employs Google Analytics cookies to determine how individuals discover it, what content they access, and to compile customer journey data in order to gain insights into site usage and identify areas for improvement. In addition, we employ Google Analytics to gather aggregated statistics for the purpose of informing prospective partners, suppliers, medical researchers, sponsors, investors, and other reputable third parties about traffic patterns, usage, and other pertinent site information. It is important to note that these statistics won't contain any personally identifying information.
Your right to complain
At any time, you may file a complaint with the Information Commissioner's Office (ICO), the data protection supervisory authority in the United Kingdom. However, we would appreciate the opportunity to address your concerns prior to your approaching the ICO; therefore, kindly reach out to us at first.
Contacting Us
Kindly reach out to us at the following address with any inquiries concerning this Privacy Policy: info@clickconsultpharmacy.com.
