Delivery options
We provide our patients with a diverse selection of delivery services through Royal Mail. Our delivery options start with first-class delivery and can be upgraded to a tracked service if necessary. Furthermore, we provide two express delivery services for the following day: guaranteed before 1 p.m. and guaranteed before 9 a.m.
Patients residing in London may also choose our same-day delivery option. The cost of same-day delivery is determined by the distance travelled from the pharmacy, with a starting price of £7.90.
Shipping Options and Returns
UK Standard Delivery
Orders on our website over £40.00 will be sent Free of Charge by Royal Mail Tracked24 Signed For and are posted out the same day as the order if we receive the order before 2:30pm. If not, the order is posted the next day.
Purchases under £40.00 will be shipped with Royal Mail 1st Class Signed For, and you will be charged £2.90 for this service. Whilst Royal Mail Tracked24 Signed For and Royal Mail 1st Class Signed For aim to deliver within 24 hours (next working day), delivery may take up to 3 working days.
Royal Mail will not accept claims for missing or delayed packages until ten working days have elapsed from the expected date of delivery.
Next Working Day
Optional upgrades to Special Delivery 1pm Guaranteed and Special Delivery 9am Guaranteed are available for £6.95 and £13.95 respectively.
Special Delivery services also deliver on working days too.
Royal Mail will not accept claims for missing or delayed packages until ten working days have elapsed from the expected date of delivery.
London same day
We also offer a Same Day Courier option (London post codes only) for £7.90 to £24.50 (depending on distance). This service delivers Monday to Friday and requires we receive payment confirmation before 2pm. A signature will be required on delivery. Orders over the weekend will be delivered on Monday.
Returns
For safety reasons, we cannot accept returns once they have left the pharmacy. We are unable to process refunds on medication due to the fact that we are required to dispose of returned medication. If you have any unwanted medication, please contact our pharmacy team and we will arrange for you to safely return it to us for disposal.
You can cancel an order for medicines delivered by post up until the point at which your medicine is dispatched (2:30pm). This can be done by sending an email to info@clickconsultpharmacy.com.
General Delivery Terms and Conditions
General Delivery Terms and Conditions
At Click Consult, we aim to provide a smooth and efficient delivery service for all our customers. By placing an order with us, you agree to the following terms and conditions regarding the delivery of your items:
Delivery Timeframes:
- Standard Delivery: Orders are typically delivered within one to three working days.
- Next Working Day Delivery: Orders placed before 2:30pm will be delivered the next working day. Orders placed after the cut-off time will be processed the following business day.
Delivery Charges:
Applicable delivery fees will be clearly displayed at checkout based on your selected delivery option.
Delivery Address:Please ensure the delivery address provided is accurate and complete. We are not responsible for delays or failed deliveries due to incorrect or incomplete address details.
Missed Deliveries:If you are unavailable to receive your order, the delivery provider may leave a card with instructions for re-delivery or collection. Any associated costs for re-delivery are the responsibility of the customer.
Delays and Exceptional Circumstances:While we strive to meet delivery timelines, there may be occasional delays due to factors beyond our control, such as severe weather, strikes, or courier issues. We will notify you promptly in such cases and work to resolve the situation as quickly as possible.
