1 These Terms and Conditions
The terms and conditions laid out below apply to all individuals who utilise the Click Consult Pharmacy website to access information, view pages, or make purchases. Through your use of the Website, you hereby declare your agreement to these terms and conditions. Click Consult Pharmacy reserves the right to modify the terms and conditions at any time without prior notice or warning.
The information on the Website is intended solely for residents of the United Kingdom. English law governs operation of the Website, and all transactions are considered to have occurred in England. Consequently, the Website becomes reliant on the legal authority of the English courts.
The Website is owned by JP Pharmacy whose Registered office address is 139 Camden High Street, London, NW1 7JR, United Kingdom.
2 Information about us
2.1 JP Pharmacy (and therefore Click Consult Pharmacy) is regulated by The Medicines and Healthcare Products Regulatory Authority and registered with the General Pharmaceutical Council.
2.2 You may contact us by email on info@clickconsultpharmacy.com or by phone on 0207 482 2875 or 0207 482 2875.
3 Other terms that may apply to you
3.1 Should you decide to make a purchase of products from our website, you agree to abide by our terms and conditions of supply. In order to make purchases on the website, users will be required to provide their personal information. In order to make purchases on the Website, the User (collectively referred to as 'you' or 'your') must be at least 18 years old. Age verification may be requested by Click Consult Pharmacy at any time.
4 Making changes to the terms
Occasional modifications to these terms are possible. Each time you wish to use our website, kindly review these terms to ensure that you are in agreement with the applicable ones.
5 Making changes to our site
We reserve the right to modify at any time the policies, website, or terms and conditions of sale. During your use of the website or purchase of goods from us, you shall be bound by the policies and conditions or terms and conditions of sale that are in effect at the time. Unless a change to these conditions or policies is mandated by law or government authority, in that case, the revised terms and conditions will be applicable to orders you have previously placed. In the event that any of these conditions is determined to be invalid, void, or unenforceable for any reason, that condition shall be considered severable and shall not have any impact on the enforceability or validity of the remaining conditions.
6 We may suspend or withdraw our site
We cannot guarantee the continuous availability or uninterrupted access of our website or any of its content. Due to operational and business considerations, we reserve the right to suspend, remove, or limit access to any portion or the entirety of our website. We shall make every effort to ensure that you are duly informed of any suspensions or withdrawals.
7 Accessing our site
7.1 All content and services offered on our website shall be presented in English. It is your duty to ensure that you have a comprehensive understanding of the information and recommendations presented on our site.
7.2 Registered users' access to the entire site or specific sections of the site may be restricted at times.
7.3 We shall ascertain whether any usage of our website constitutes a violation of these terms. In the event of a breach, we reserve the right to take appropriate action, which may include the following: immediate, temporary, or permanent revocation of your access to our site; issuance of a warning to you; legal action against you in relation to the breach; or disclosure of such information to law enforcement authorities as we deem reasonably necessary.
Users are strictly prohibited from utilising the website in a manner that disrupts, damages, or otherwise impairs the website or its accessibility, either currently or in the future.
You agree to use the website solely for lawful purposes and acknowledge that you, and not Click Consult Pharmacy, are responsible for all electronic communications and content sent from your computer to us. It is strictly prohibited to utilise the website for the following purposes: engaging in fraudulent activities, supporting criminal offences, or other unlawful endeavours; transmitting, utilising, or reusing any content that is unlawful, offensive, abusive, indecent, defamatory, obscene, or menacing; violating any right, including copyright, trademark, confidence, or privacy; otherwise causing harm to third parties; or presenting objectionable content; or containing software viruses or political campaign materials.
7.4 Our website and services are not intended for emergency use. You should consult your local doctor or the emergency department of the nearest hospital in the event of an emergency.
8 Intellectual property rights and using material on our site
8.1 Click Consult Pharmacy owns the entirety of the information contained on the website; downloading any data or information for commercial purposes is strictly prohibited. Users may download health information from NHS Choices, content from Click Consult Pharmacy, and information specific to a product or products for the purpose of obtaining information only. Health Content by Click Consult Pharmacy is freely downloadable, copyable, and distributable by GP Surgeries, Pharmacies, and other NHS service providers to Patients for free.
8.2 It is necessary to attribute our status as the authors of the content on our website.
8.3 Your right to use our site shall be immediately revoked if you print, duplicate, or download any portion of it in violation of these terms of service. You shall be obligated to return or destroy any copies of the materials you have created, at our discretion.
9 Our liability
9.1 The content showcased on our website is presented without any assurances, restrictions, or warranties regarding its precision.
9.2 We refrain from excluding or restricting our liability to you in any manner where doing so would be illegal. This includes liability for fraudulent misrepresentation or death or personal injury resulting from our negligence or that of our agents, subcontractors, or employees.
9.3 Liability arising from the supply of products to you is subject to various limitations and exclusions of liability, which are detailed in our Terms and Conditions of Supply.
As a business user of our website:
9.4 All implied conditions, warranties, representations, and other terms that may be applicable to our website or its content are hereby disclaimed.
9.5 We shall not be liable to you for any loss or damage, even if foreseeable, that arises under or in connection with the use of, inability to use, or reliance on our site; or any content displayed on our site. Such liability shall not extend to breach of statutory duty or other contractual obligations. Specifically, any loss of profits, sales, business, or revenue, interruption of business operations, depletion of expected savings, forfeiture of business opportunities, damage to goodwill or reputation, or any indirect or consequential loss or damage shall not be subject to our liability.
With regard to consumers:
9.6 Kindly be informed that our website is exclusively intended for private and domestic use. You agree that no commercial or business use of our website is permitted, and we shall not be liable for any loss of profit, business interruption, loss of opportunity, or business interruption.
9.7 If the cause of the delay or failure to comply with our obligations under these conditions is beyond our reasonable control, we shall not be liable for that delay or failure. There is no impact of this condition on your statutory rights.
10 Registration
10.1 In order to access certain services on our website, registration and the creation of a personal online patient record are required. If you continue to use our services in a manner that causes harm to others or ourselves, we reserve the right to suspend or terminate your access at any time. You agree, by registering to use the service:
10.1.1 Verify that the provided information is comprehensive and accurate.
10.1.2 Consent to maintain the privacy of your username and password.
10.1.3 It is prohibited to establish multiple accounts on our website.
10.1.4 Verify that you are at least 18 years of age.
11 Personal Information
11.1 We will only utilise your personal information as specified in our Privacy Policy. Kindly allocate sufficient time to read the following, as they include significant terms that are pertinent to you as a user of this website.
11.2 By utilising our website, you grant your consent to our privacy and cookie policy and guarantee that all information you provide is accurate and up-to-date.
11.3 Kindly note that identity checks will be conducted on you on behalf of our partner LexisNexis. If you fail the identity verification, prescription medication will not be available to you. No information pertaining to your treatment will be disclosed to our partners.
11.4 Due to EU data protection legislation, we are legally prohibited from disclosing your treatment information to your physician without your explicit consent. However, for the purpose of ensuring optimal care, it is recommended that you (the customer) grant us permission to share this information.
12 Our Services and how you should use our services
12.1. We will conduct medical consultations via the means of online questionnaires you complete or telephone conversations.
12.2 If our medical evaluation determines that you are acceptable for treatment, we shall proceed with the issuance of a prescription for you.
12.3 Access to our website is restricted to individuals who, in accordance with the relevant legislation, are capable of establishing legally enforceable contracts. To use our services or purchase our products, you must be at least 18 years old. Your immediate departure from our website is required if you do not meet the eligibility criteria. You confirm that you are at least 18 years of age, or older in accordance with any applicable local law, by submitting an order request.
12.4 During the registration process for our website, you will be required to disclose any medical conditions, illnesses, or recurring ill feeling that you may be experiencing. You are further obliged to update us via email of any modifications to your medical information and by modifying your profile information during the purchase process for each new order you place.
13 Conditions of supply
13.1 We will notify you via email that your prescription has been authorised, thereby confirming your order's acceptance.
13.2 If we are unable to fulfil your order, we will notify you and not charge you for the product.
Typically, this transpires when the product is unavailable, when supplying the product you have ordered would be contrary to clinical judgement, when we are unable to adhere to a delivery deadline, when there is a pricing or description error, or when unforeseen resource constraints arise, beyond our reasonable control.
13.3 You will be provided with an order number upon the confirmation of order acceptance. Please utilise this order number as a point of reference when communicating with us.
13.4 Our website is dedicated exclusively to the distribution and retail of goods within the United Kingdom. No deliveries are accepted outside the United Kingdom.
13.5 We offer treatment and advice exclusively in the English language; comprehension of our recommendations is your duty.
13.6 Please consult your local doctor, pharmacy, or hospital emergency department in the event of an emergency. Please refrain from using this site in an emergency.
13.7 The images displayed on our website are for illustrative purposes only; the packaging of actual products may differ.
14 Products
14.1 The availability of the products displayed on our website is subject to change. You will be notified through email whether your order has been accepted or whether we are unable to fulfil your order request.
14.2 Pricing adjustments for services or products may occur on occasion as a result of the fluctuating cost of medications; nevertheless, orders submitted prior to such modifications will remain unaffected.
14.3 Since our website features a substantial assortment of products, it is conceivable that certain items might be inaccurately priced. As part of our order processing procedure, we verify these prices in the event that they need to be modified and notify you accordingly. We are not obligated to offer these products to you at the reduced price if the pricing error is conspicuous, unmistakable, and you could have easily identified it as such.
15 Payments, Cancellations and Refunds
15.1 It is a legal requirement for us to disclose the costs associated with treatments prior to consultations to website visitors. Postage costs are displayed prior to placing an order. No hidden charges apply.
15.2 It is your responsibility to provide a valid credit or debit card, for which charges may be incurred. We reserve the right to deny delivery of the medications in the event that your payment information has lapsed or otherwise becomes invalid. We will attempt to contact you in the event of this occurring so that you may provide updated information.
15.3 In the event that you request medications or engage in a service involving prescriptions, an evaluation of your clinical suitability by the pharmacy and medical teams will be necessary prior to the medicines being authorised for distribution. By submitting the order, you grant us permission to initiate this service and evaluate your clinical suitability. Consequently, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you will not be entitled to rescind your order.
15.4 An order request may be cancelled at any time prior to the confirmation of shipment. We shall notify you of your cancellation via email and reimburse any funds that you have already remitted, as per the stipulations outlined in clause 15.7 below.
15.5 Once the shipment confirmation has been issued, we are unable to accept cancellations or returns due to the nature of the products (this does not affect your legal rights as a consumer with regard to defective or non-described products).
15.6 Instances in which the product is defective or does not match its description. You are required to provide written notification and promptly return the product (in unopened packaging) to us. You may be eligible for a refund in this situation per the provisions outlined in clause 15.9 below.
15.7 Should you choose to cancel an order prior to the confirmation of shipment, you may incur an administrative charge of £10 on our part to compensate for the reasonable overhead expenses we have accrued. We would like to inform you that despite our attempts to contact you for additional information, we have not been successful in receiving such details. We reserve the right to terminate your order and apply the fee specified in clause 15.7, at our absolute discretion. Should we decide to cancel your order for any other reason, you will not be required to pay any administrative fee.
15.8 In the event that you return a product on the grounds that it is defective or not as described, we will examine the returned product to determine whether a refund is available. Within a reasonable timeframe, we will notify you via e-mail. We have no responsibility to refund the return shipping cost(s) you have incurred.
15.9 If a refund is required, it will be issued to the same method of payment that was initially used to purchase the item, or alternatively, you will be contacted to make arrangements for the refund.
15.10 Generally, we aim to initiate the refund process promptly. However, in all circumstances, it must be completed within 28 days from the date we notified you via email that you were eligible for a refund regarding the defective product's delivery.
16 Delivery
16.1 Product delivery is contingent upon our Pharmacy team's clinical approval that the item is suitable for use.
16.2 The selected mode of delivery comes into effect when the prescriber issues you a prescription.
16.3 Upon delivery to the specified address or per your request, the products will be at your risk if left in a secure location or with a neighbour (when no signature is required).
16.4 It is not possible to modify the prescription once an order has been processed; therefore, both the shipping and invoicing addresses are unchangeable once submitted by yourself.
17 Viruses and hacking
17.1 We cannot provide an assurance that our website will remain virus-free or secure.
17.2 In order to access the website safely, it is your responsibility to configure your technology, computer programmes, and platforms accordingly; for security purposes, you should utilise your own virus protection software.
17.3 You are prohibited from intentionally inadvertently introducing malicious content such as viruses, trojans, worms, logic bombs, or any other form of misconduct.
17.4 Unauthorised access to any portion of our website is strictly prohibited, including any server, computer, or database connected to our site, the server on which our website is hosted, or any server.
17.5 Any violation of this clause 18 will result in our notifying the appropriate law enforcement authorities and collaborating with them by providing them with your identity. Should such a breach occur, your authorization to utilise our website will be revoked.
17.6 In the event that your computer equipment, programmes, or data become infected by a distributed denial-of-service attack, viruses, or other technologically harmful material through your use of our site, downloading of any content posted on it, or accessing linked websites, we shall not be liable for any resulting loss of data or damage.
18 Linking to our site
18.1 You are permitted to link to our homepage, so long as you do so in a manner that is lawful, fair, and does not exploit or harm our reputation. However, you are not permitted to establish links in which an endorsement or association is implied when none exists. The linked site must be under your ownership.
18.2 With the exception of the homepage, you are not permitted to establish links to any other page on our website, nor may you frame our site within another website.
18.3 If you intend to utilise any of the content on our website in a manner not explicitly mentioned above, kindly send an email to info@clickconsultpharmacy.com with your request and full details.
19 Links from our site
Links to external websites and resources, which are supplied by third parties, are presented solely for the purpose of providing information. In other words, we assume no liability for the material on those sites or resources over which we have no authority.
20 Law and Jurisdiction
Exclusive jurisdiction over any claim deriving from or related to a visit to our website rests with the courts in England.
Any dispute or claim arising from or in connection with these terms of service, their subject matter, or their formation shall be governed by the law of England and Wales.
21 Entire Agreement
Regarding the use of our website, these terms of service and any document to which they expressly refer shall comprise the entirety of our agreement and shall take precedence over any prior communications, iterations, understandings, or agreements to that point.
Please contact info@clickconsultpharmacy.com if you have any inquiries or matters concerning the content that appears on our website or our services.
